Frequently Asked Questions
Due to lighting, computer screens, and the nature of gemstones the final product may look slightly different than the picture. The gemstone trees are made of cooper wire so when the tree is received you can fluff the branches to your liking.
Yes, we use copper wire so over time the copper will patina giving a new look to your tree.
No, we don’t have retail stores. We are strictly online and live vendor shows. You can check out our social media to see where we will be live.
Yes, you can find us on Instagram and Facebook. @jenstonearts
Yes, we do offer customization for the gemstone trees. We offer 3 sizes, small, medium, and large. Just send us an email at jenstonearts.ca@gmail.com and we can send you what stones are available and help you to customize your tree. There is no additional fee for customization. We do require a 50% deposit, half of which is non-refundable.
Each tree is hand made with different crystals. Some crystals are rarer and therefore cost more.
While we do use some manmade crystals, such as Opalite or Goldstone, we do our best to avoid color enhanced or dyed gemstones in our trees and flowers. However, in our wine charms, ornaments, bookmarks, and charms we do add glass and metal beads in addition to gemstones. Please note that color enhancement or dying the gemstones does not change the healing properties of the stone.
We take all credit cards, PayPal, and Venmo.
At this time, we do not offer gift certificates.
We do accept returns and exchanges on non-customized items within 30 days. If you don’t like something or something comes damaged, we appreciate the opportunity to make it right. Please send us an email.
Yes, when you package is shipped a tracking number will be emailed to you.
The estimated shipping time depends on the method of shipping chosen and where you live. Please see our shipping policy for more information.
We do not offer international shipping at this time.
We do not have a phone number. We communicate solely through email or DM via our social media pages. We will respond within 24 hours. Or you can write us at: JenStone Arts
PO Box 117
Palm Springs, CA 92263
